Frequently Asked Questions (FAQ)
How long is the delivery time?
Orders are usually processed within 1–3 business days. After shipping, the estimated delivery time is 8–15 business days. The total estimated delivery time is therefore 9–18 business days.
Delivery times are approximate and may vary during periods of high demand.
Do you offer free shipping?
Yes, we offer free shipping for all orders within Germany. There is no minimum order value for free shipping.
How can I track my order?
As soon as your order has been shipped, you will receive an email with tracking information so you can track your package until delivery.
Do I have a right of withdrawal?
Yes. As a consumer, you have a 90-day statutory right of withdrawal from the day you receive the goods. You must notify us within this period if you wish to cancel your order.